Placing International Orders
Shop the site and select the country you would like to ship to on the My Basket page. Your order total will then appear in the destination country’s currency for checkout. Order totals are guaranteed at the exchange rate set when your order is placed.
International shipment fee
|COUNTRY||STANDARD ORDER COST||TRACKED ORDER COST||FREE DELIVERY (WHEN YOU SPEND OVER)||STANDARD DELIVERY (WORKING DAYS)||TRACKED DELIVERY (WORKING DAYS)|
|Macau||N/A||Below 1KG HK$45||HKD$499||4-14||4-9|
|Malaysia||N/A||BELOW 1KG HK$120||HKD$1,200||4-14||4-9|
|Philippines||N/A||BELOW 1KG HK$150||HKD$1,200||4-14||4-9|
|South Korea||N/A||Below 1KG
|Taiwan||N/A||Below 1KG HK$ 65||HKD$1,000||4-14||4-9|
|Thailand||N/A||BELOW 1KG HK$120||HKD$1,200||4-14||4-9|
|Vietnam||N/A||Below 1KG HK$120||HKD$1,200||4-14||4-9|
International Payment Methods
Currently, we accept Visa, MasterCard, and American Express, apple pay, google pay and paypal. We are unable to accept debit cards or American Express Corporate cards at this time. Gift cards and eGift certificates are not available for purchase or redemption online at this time.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your credit card will be billed within 72 hours of placing your order.
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.
If you have placed an order online you can view information on your order within the My Account section of the site. If you do not see your order displayed in this section then it was not placed and you must return to your Shopping Basket and complete the Checkout process again.
International Shipping Information
Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday – Friday.
Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations. These items will not be eligible for international shipment.
For more information or questions, please email [email protected]
International Returns & Exchanges
If you are not completely satisfied with a LASAGACIA purchase or gift for any reason, please review our RETURNS & REFUNDS policies below for lasagacia.com purchases. In all cases, products must be returned in new or gently used condition.
Return of Online Purchases by Mail
Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.
Please email [email protected] for returns arrangement.
Place your merchandise in the original shipping box. If the original packaging is not available, please use a sturdy box or padded envelope to prevent damage in transit. . You will receive an email confirmation when your return is processed.
Returns must be received within 30 days from the date of purchase.
Gift Returns and Exchanges
Please note that we do not offer gift returns or exchanges for returned products at this time.